Repair Policy 

Repair Policy 

          30 days warranty is given on your laptop/desktop/etc repaired by SK Computer, and if your laptop/desktop/etc repaired by SK Computer within the warranty period, whatever problems you deposit before repairing You had written to us and the faults in which we repaired your laptop/desktop/etc, warranty will be given only on the same faults. If any other problem occurs within the warranty period, then it will not be repaired under warranty, the warranty will be only on the same faults, that is, the faults on which we have repaired and given to you. If there is any other problem apart from the same faults, then you will have to pay the repair charges. The replacement item will only be repaired during the warranty period and will not be refunded.
During the warranty period, if you see any other technician other than sk computer, then the warranty given by sk computer will be considered terminated. Because we cannot take the responsibility of any other technician.

       Repair estimate of parts is doubtful, during repair if we find some other problems will be treated as a new problem, we will inform them and then action will be taken.

Physical verification of the material is possible only when it reaches our workshop.

All Software’s and Data are of client responsibility, please backup all the data before submitting for repair. 

All repairs of Laptop / Desktop / Printer / Monitor are  warranted for 30 days from date of Closed Call. 

This warranty applies only to those items which were found defective and repaired, it does not apply to products in which no defect was found and returned as is or merely recalibrated. Out of warranty products may not be capable of being returned to the exact original specifications or dimensions. 

In case of repeat issue/problem we can only be able to give service on provided at the time of call logged.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use of parts or loss of use of, data or profits arising out of, or in connection with.

Diagnosis Fee: This fee applies to all out-of-warranty service requests with no exception. It is payable even if we determine that the laptop is not faulty; that the fault is not repairable; or you decide not to proceed with the repair. However, it may be waived at our discretion if you instruct us to proceed with the quoted repair or if the laptop is salvaged to SK Computer .

Payment: Full payment is strictly due on collection of your laptop. Your laptop will not be returned to you until full payment is received. You can make payment by cash UPI and Direct bank aacount cheques are not accepted without prior arrangement. We retain a security interest in your laptop until full payment is made and we retain the right to sell your laptop at a private or public sale to pay for any outstanding invoice if payment is not received within 90 days of its due date.

Customer’s Responsibilities 

Software/Data Backup. It is the Customer’s responsibility to complete a backup of all existing data, software, and programs on Supported Products prior to performing any Services. WE WILL NOT BE RESPONSIBLE FOR LOSS OF OR RECOVERY OF DATA, PROGRAMS, OR LOSS OF USE OF SYSTEM(S) OR NETWORK. You understand and agree that under no circumstances will SK Computer be responsible for any loss of software, programs, or data, even if our technicians have attempted to assist you with your backup, recovery, or similar services. Any such assistance is beyond the scope of any SK Computer warranty and this Service Agreement. The assistance is provided in our sole discretion and without any guarantee or warranty of any kind. Neither does we provide any guarantee or warranty of any kind with respect to any third-party product that our technician may use in assisting you.

Technical description of the defect: In order to properly repair a product, it is absolutely necessary for SK Computer Services to receive information specifying the reason the product is being returned. Specific test data, written observation on the failure and specific corrective action you require, is needed.